Policies

GUARANTEE
We guarantee quality workmanship in all our merchandise. Every garment is inspected including zippers and beading prior to shipment so you are assured that they leave here in top condition. Genuine defects are very rare.

Delivery Dates
While every attempt is made to meet or exceed your requested delivery date, it is not a guaranteed delivery date. Items can deliver a bit later in some cases so be sure to allow adequate time. A requested delivery date can not be changed after the order is placed. See What is Special Order?.

Your entire order will ship together - with the exception of directly shipped items, which will ship separately. If you want some items delivered earlier than the availability of other items, you will have to place them on separate orders.

Stock and directly shipped items normally ship within a couple business days after your order is received; delivery times depend on the shipping method you choose and delivery location.

Shipping
Shipping is by UPS and requires a full street address (cannot deliver to a PO, APO, etc.). Expedited shipping is available for delivery in the continental USA and is 2nd day air to most locations. Recipients outside the United States are responsible for any duties, tax or tariffs. Allow several more days beyond the quoted shipping time for locations outside the USA and to Alaska/Hawaii.

Sizing
The appropriate size chart from the manufacturer is provided with every garment. You are responsible for taking measurements and selecting the correct size. We provide all the tools necessary to make a fully informed choice. Keep in mind that the size charts are provided by the manufacturers and are average measurements for their entire line - not the exact measurements of each style. NEVER order a size with measurements smaller than the wearer. You can always have a garment taken in or shortened but you usually cannot have it let out or lengthened. We will be happy to assist with the sizing and fitting process but will not select your size or guarantee fit because we are not in control of the accuracy of your measurements. Alterations may be necessary to perfect fit so please plan ahead and allow plenty of time.

Colors
Every attempt is made to represent colors as accurately as possible but what you view will vary based on your computer, your ISP and your monitor. As in all garment manufacturing, colors will vary by dye lot. Swatches are not available.

Upon Delivery
Open your delivery and check it thoroughly upon arrival before removing any tags or packaging to be sure it was filled as placed. If there is a problem, have the purchaser contact us by email within three (3) days. Wearing, altering, damaging, removal of tags or destruction of packaging constitutes acceptance of the order as delivered. We are not responsible if you order the wrong size, style, color or need alterations. We cannot be held responsible for items damaged during shipment or upon receipt.

RETURN POLICIES
Special order items are not returnable or exchangeable. Why? See What is a Special Order?.

Stock items can be returned with return authorization. Request a Return Authorization within 3 days of delivery. You will be provided with an authorization number, address and instructions by email. All garments sent for return must have tags and packaging attached in original condition and the properly issued Return Authorization Code clearly marked on the outside of the package. The garment must be unworn, unlaundered, unaltered and undamaged to be accepted. Packages sent back without the appropriate Return Authorization code on the box, sent to wrong address or not meeting criteria will not be refunded or exchanged.

Restocking Fee
Directly-shipped Christening/baby items are subject to a 15% restocking fee if returned or exchanged.
We understand that some times you wish to look at several items or consider more than one size of stock items. However, this can cause us to be out of stock for the next customer. For this reason and for the additional service involved, ordering multiple stock Christening, baby dress, baby suit and/or accessories and returning some will be subject to a 15% restocking fee. Special order items are not returnable or exchangeable, so the restocking fee does not apply.

NON-RETURNABLE ITEMS
Special order items. Clearance items. Shipping and rush order fees. Socks, slips, stockings, hair bows, bonnets and headpieces.

Cancellation of Pending Special Order
No change can be made to a special order after it has been processed. Customer will be required to pay a 50% cancellation penalty if they cancel theiir special order prior to shipment. NO cancellations can be accepted for styles with customized details such as dying, adding sleeves, extra length or combined colors (such as white/blue or cashmere/pink) after the order has been processed.

PRIVACY
We value our relationship with you. We will send our Newsletter by email telling you about our products and promotions - you can subscribe or unsubscribe at any time. We may bring you information about other companies that you might appreciate but we will never sell, share or distribute your personal or email information. We are happy to respond to your inquiries on status of your orders but we cannot give information to a third party about your order.

Fraudulent Chargeback Attempts
An attempt to reverse or chargeback a credit card transaction you legitimately owe constitutes non-payment and fraud. Initiating a chargeback because you have cancelled your event, changed your mind, or production of your items is still pending constitutes fraud, and immediate legal action may be taken. In the event that the Customer issues a chargeback or reversal of charges attempting to not pay for merchandise ordered and delivered or still in production and not cancelled, for special order cancellation fees, or for non-returnable merchandise - customer will be responsible for an additional $75.00 billing service fee per occurrence which may immediately be turned over to collections including all expenses incurred by them.

Expenses incurred to The Perfect Pear, l.l.c. to collect payment beyond that of normal settlement including, but not limited to chargebacks, Court proceedings, attorney and collections fees, will be at the expense of the customer. Customer agrees to abide by the laws in the County of Macomb, Michigan, USA.

Returned Checks
Returned checks will incur a $35 fee per occurrence or per bounce.

Other Information
Your requests for information by email will be answered quickly and courteously. We understand that special occasion planning can create high levels of stress but will not accept this as an excuse for bad behavior or demands for exceptions to policies. You will be treated with courtesy and we expect the same in return.

Policies are not changed by comments by email or claims of promises made by phone. There are NO exceptions to policies.

Customer service is by email. Customers are responsible for providing a working email address that will accept our communication at all times.

Abandoned Orders
An abandoned order is a situation where we end up in possession of goods that rightfully belong to the customer. Customer Service will make reasonable attempt to contact the customer for authorization of shipping charges to have the merchandise reshipped to them. The customer has 20 days to correct the situation. Beyond that point the order is considered to be abandoned. We cannot refund or exchange an abandoned order. Examples of abandoned orders include - but are not limited to:

An unauthorized return, including: returns without a properly authorized Return Authorization code clearly marked on the outside of the package or not returned on time; items returned to the wrong address; items which have been worn, damaged, altered or without tags and packaging attached in original condition; any special order merchandise.
Orders filled but the delivery address provided on the order is not good.
Refused delivery.