By
placing an order the customer is agreeing that everything on the order is
correct - quantity, size, style and color.
Delivery
dates are best estimations; they are not guaranteed and can vary.
Shipping requires a
full street address (cannot
deliver to a PO, APO, etc.).
Every
attempt is made
to represent
colors as accurately
as possible
but as in
all garment
manufacturing,
colors will
vary by dye
lot and monitor
display.
All
customer service is by email. The customer is obligated to provide a working
email address that accepts our contacts. Processing may be held up if the
customer does not respond to questions by email.
Open your delivery
and check it thoroughly upon arrival before removing any tags
or packaging to be sure it was filled as placed. If there is
a
problem, have the purchaser contact us by email within
three (3) days. Wearing, altering, damaging, removal of tags or destruction of packaging
constitutes
acceptance of
the order as
delivered. We
are not responsible
if you order the wrong size, style, color or need alterations.
We cannot be
held responsible for items damaged during shipment or upon receipt.
The majority of styles we offer
are by special
order. All items asking for a requested delivery
date are by special order. Special order items are not returnable or exchangeable. No
change can be made to a special order after processing. Cancellation of
a special order by the customer before shipment will generate a 50% refund
only.
Stock items
can be returned
if a Return
Authorization
form is submitted at http://www.theperfectpear.com/returnauthorization.asp within 3 days
of delivery.
You will be
provided with an authorization
number, address
and
instructions
by email. All garments
sent for return must have
tags and packaging
attached
in original
condition and the
properly issued Return Authorization
Code clearly marked on the outside of the package. The
garment
must be unworn,
unlaundered,
unaltered and
undamaged to
be accepted.
Packages sent back without the properly issued Return Authorization
code on the box or not meeting criteria will not be refunded
or exchanged.
Directly-shipped Christening/baby
items are subject to a 15% restocking fee if returned
or exchanged. Ordering multiple styles or sizes
of stock infant items and returning some will be subject to a 15% restocking
fee. Special
order items are not returnable or exchangeable,
so the restocking fee does not apply to these items.
NON-RETURNABLE
ITEMS - Special order items. Clearance items. Shipping
and rush order fees. Socks,
slips, stockings, hair bows and headpieces.
Abandoned Orders
- An abandoned order is a situation
where we end up in possession of goods that rightfully
belong to the customer - usually caused by a bad delivery address
or refused delivery. Customer Service will
make reasonable attempt to contact the customer by email for authorization
of reshipping charges
to have the
merchandise reshipped to them. The customer has 20 days to correct
the situation. Beyond that point the order is considered to
be abandoned. We cannot refund or exchange an abandoned
order.
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