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Q: What is your return policy?
- Stock items (only) can
be returned or exchanged if unworn,
unlaundered, in original packaging
with all tags attached, etc. Review
Policies.
Request a Return Authorization
within three (3) days of delivery.
It MUST be postmarked NO LATER
than seven (7) days after delivery.
Why? We simply will
not allow the possibility that you
will receive a used piece of merchandise
from a previous person. No, assuring us
that it was unused does not change
this policy.
- Special
order merchandise is NOT returnable
or exchangeable. Why? It
was made for you! We cannot make
garments on a "look it over
and then decide" basis. Review
"What
is a Special Order?" where
we discuss this in full. A link
is provided in the description of
every special order item. This
is only fair to us! We
provide you with all the tools to
make a fully informed decision,
so you can be sure of receiving
exactly what you ordered.
- Clearance items, socks,
hairbows, underwear including bras
and/or slips/petticoats and headpieces
are not returnable. You wouldn't
want to receive these items from
us after somebody else has tried
them!
- If an exchange on a stock
item is needed, place a new order
and immediately request a return
authorization. You will be charged for the new order and then
credited when the original merchandise back on time and in good order.
- Original shipping cost is not reimbursed on returns/exchanges.
- We will be happy to review
items you feel were sent incorrectly
or have manufacturer's defects.
We will do our utmost to be sure
that you receive exactly the fine
quality garments that you ordered.
However, special orders will never
be returnable or exchangeable; we
will repair or replace (at our discretion)
the exact quantity, style, color
and size in your original order.
- If you were shipped the wrong garment and/or size (base on the printed
invoice that was emailed to you) we will correct it and pay for the return and
re-delivery shipment.
- We will accept merchandise to be returned for credit,
provided it meets the above-mentioned guidelines. You will not be credited for
shipping charges paid on the original order. Credit will be issued on the purchaser's
charge chard; we cannot issue credit
to another person, another charge
card or by check.
Q: How do I send something back?
Request a
Return Authorization by filling out
this
form. The instructions will
be sent to you within one (1) business
day (not Saturday, Sunday or holidays).
- The request must be from
the purchaser.
- Know
the style number(s) and item(s) are you going to be sending back?
- The
order #
- What is the reason you're sending the items back?
- Date
delivered.
Q: What is your return address?
This
varies depending on the merchandise.
The correct return address
will be provided to you with your
Return Authorization.
Returns and exchanges can take approximately 4 weeks from
shipment to arrive and be processed.
We cannot tell you when/ that
it has arrived until the return has
been fully processed. We appreciate your patience.
Q: How do I ship something back?
You are welcome
to use any shipping method of choice.
However, do NOT squash or smash
an item into a too small package - box
or envelope. If damaged, it cannot
be accepted. We encourage you
to return merchandise in the box it
arrived in. Always insure the package
before sending it back.
If you live outside the United
States there may be additional fees charged by the Customs offices in your
country for exchanged merchandise re-shipped to you which the recipient of
the delivery will be responsible to
pay.
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